Terms and Conditions
Bridal and event terms and conditions
Booking requirements
'Perfect to work with and very professional'
'Gemma is amazing at her work and a lovely person to boot! Very professional'
'Can do anything from going out & wedding make up to full on Halloween and film make up. Highly recommend'
'Very talented and friendly make up artist'
Booking requirements
- For all wedding hair or makeup bookings a non refundable 30% deposit is required to secure the agreed date. Bank transfer or cash accepted. No cheques accepted.
- Dates are NOT secure without the 30% deposit and a confirmation email from gemmakellymua@hotmail.com, Regardless of trial bookings that may be planned or have taken place.
- Travel fees apply to all Journeys charged at 45ppm return Journey.
- Gemma Kelly will confirm availability and quote for services.
- Booking confirmation and date security will be sent via email/writing on receipt of 30% deposit.
- Your booking date is not secure until your deposit has been received.
- Written Booking confirmation from Gemma Kelly will confirm your provisional booking and agreements in accordance with these terms and conditions.
- It is the client's responsibility to check the booking confirmation and notify Gemma Kelly of any errors within 7 days of receipt.
- If the client notifies Gemma Kelly of any error after 7 days, cancellation fees may apply.
- The Final balance for weddings is due no later than 21 days before the day of the wedding/event.
- For non-wedding bookings a non refundable 30% deposit is required to confirm and secure your booking. Remaining payment will be due 21 days before the booking date if possible or on a date that is agreed with Gemma Kelly. Cash or Bank transfer accepted.
- For corporate clients an invoice will be sent 21 days prior to event if possible, and full payment will be made before booking date.
- Your deposit is non refundable
- If for any reason you cancel your booking, your cancellation must be confirmed by email.
- It is the client's responsibility to ensure they have received a receipt of cancellation from Gemma Kelly and that they are sure she is fully aware of the cancellation.
- If for any reason or exceptional circumstance, Gemma Kelly may need to cancel a booking, she will make all attempts to find another stylist/makeup artist. If this is not possible or the client finds this unacceptable Gemma Kelly will refund 100% of deposit payment. This does not include any payments made for trials that have already taken place.
- If a client cancels a wedding booking after a trial, the full trial amount and any travel expense is still chargeable.
- A maximum of 2 trials per bridal party can take place in one day session unless otherwise agreed by Gemma Kelly
- Gemma has the right to cancel your trial if you are more than 20minutes late. An admin fee will be added to your booking to re book your trial at a later date
- Missed trials without communication will incur the full trial fee
- Please be aware that if you require more than one trial, you will need to pay the full trial session fee again.
- Trial times are a maximum of 2 hours 30 minutes for the bride and 1 hour 30 minutes for bridal party.
- Trial and travel costs are non-refundable
- If a wedding party is booked within 3 weeks or less before the wedding, the balance is required in full.
- It is the client's responsibility to inform Gemma Kelly of any changes to the booking as soon as possible as we may not be available all day. This includes number of people, location or times.
- If there is a cancellation of wedding day or Booking within 21 days, Full balance will be required.
- Cancellations must be stated in writing.
- If 2 or more people are dropped from a group 8 weeks before the wedding a 20% surcharge will be payable to Gemma Kelly
- If the location of wedding changes there maybe the need to Increase the travel fees on the booking.
- If the location changes dramatically Gemma Kelly reserves the right to cancel the booking.
- If the booking is directly affected by circumstances beyond the control of Gemma Kelly every possible endeavour to rectify such situations will be made, however no compensation will be offered on the artist’s part.
- The client is strongly advised to take out wedding insurance to cover against such situations.
- If there is a change in date of wedding, all efforts will be made to accommodate the clients new date or to ensure you are provided with an alternative stylist. If that is not possible, full cancellation fees within 21 days will apply.
- If cancellation is before 21 days deposit is non-refundable. After 21 days full payment is required.
- The client will cover all necessary travel costs in the UK or Abroad
- Congestion, Parking, Tolls or Public transport fees will be added to the final invoice.
- If a second stylist/assistant is required at your wedding a supplemental charge of £70 per assistant will be added
- Please ensure you advise Gemma Kelly of any Contraindications to makeup or Hair styling, Medical history and allergy information.
- Any treatments that use tints or chemical substance or adhesive will be subject to a patch test 48 hours before appointment.
- Gemma Kelly will not be held responsible for any reactions or health implications as a result of patch tests or treatment
- The client understands the patch test is used with clients consent and any treatments where patch tests cannot be performed cannot be carried out.
- Should there be an allergic reaction to the skin test the company will not be liable for any claim that may arise from any treatment given subsequent to any test
- The client agrees that Gemma Kelly has the right to use any photos or videos on her website or social media.
- Following smoking regulations -Smoking whilst the stylist is working is not permitted at any time.
- Gemma Kelly has the right to refuse clients for hair styling or beauty treatments should the client become rude, aggressive upsetting or behave in an abusive way. Full Cancellation fees will apply.
- We do not at this time accept credit/debit card.
- Prices are correct at the time of publishing
- Every Care has been taken to provide the content of this website and its prices.
- COVID 19- Should a client need to cancel their wedding due to COVID 19 Gemma Kelly will transfer the booking to the new wedding date for no extra fee assuming she is available. If she Is already booked Gemma Kelly will recommend an alternative artist or the client will be able to use their deposit towards another service.
- All terms and conditions are accepted by the client on booking.
'Perfect to work with and very professional'
'Gemma is amazing at her work and a lovely person to boot! Very professional'
'Can do anything from going out & wedding make up to full on Halloween and film make up. Highly recommend'
'Very talented and friendly make up artist'